These terms and conditions apply to all orders and supersede all others. By using this site, you expressly accept and agree to abide by all the terms and conditions contained in this statement. Do not use this site if you do not accept and agree to these terms and conditions. We may vary these terms and conditions from time to time without notice.
All prices quoted are in £ Sterling and are exclusive of VAT and Carriage. Prices are based on Xcel Print and Promotions selecting the best production method for your order.
3. Terms of Payment
Payment for orders shall be by credit card, unless other credit terms have been arranged. Orders are not binding on all websites within the group of websites owned by Blue Square Solutions until accepted by Blue Square Solutions . Blue Square Solutions may invoice parts of an order separately.
4. Changing Orders
Because we start processing orders immediately after confirmation, submitted orders are considered final.We will try to accommodate order changes or cancellation requests, but cannot guarantee our ability to complete them.
All delivery times are to be treated as estimates only. No liability is accepted for any loss arising from delay or error in the delivery of goods. Deliveries outside the UK may subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies.
6. Returns Policy
As we provide personalised goods, we cannot accept returns unless we have made a mistake or the garments are faulty. Please be aware The Distance Selling Regulations Act of 2000 does not apply to “personalised goods or goods made to a consumer’s specification”.
7 . Carriage
Unless otherwise specified the cost of carriage is charged extra. Standard packaging is included within price unless special packaging is requested from the buyer at additional cost.
8. Passing of Property and Risk
Title to products passes from xceluk.com to you on delivery from our facility.
9.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us so as to reach us within 5 days of delivery
9.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract.
9.3 Claims in respect of non-delivery must be made so as to reach us within 4 days from receipt of our invoice
To the fullest extent permitted at law, neither Blue Square Solutions nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
The buyer shall indemnify Blue Square Solutions against all claims for infringements or alleged infringement of third parties’ patent copyright or other intellectual property rights,and all costs and expenses incurred in connection therewith, arising from the execution of the buyers designs, patterns or specifications.
Any notice given hereunder by post, fax to the recipient at his or its principal or registered office shall be deemed to have been properly served at the time when in the ordinary course of post or transmission it would reach its transmission.
13. Complaints Procedure
Should you wish to make a complaint, please do so by filling out an enquiry form found on our contacts page, alternatively contact us by telephone on 01440 713752. We endeavour to respond by e-mail or telephone within a maximum 5 working days. You may also contact us by post, our address is also listed on the contacts page.
14. Force Majeure
We will not be held responsible for the failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.